Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: April 4, 2026

Digital Products Only

We sell exclusively digital products. We do not ship, mail, or deliver any physical products.

Instant Digital Delivery

All products are delivered digitally and instantly upon successful payment completion. Your digital product(s) will be sent to the email address you used when placing your order.

How You'll Receive Your Purchase

After your payment is processed, you will receive:

  • An order confirmation email
  • A separate email containing your digital product download link(s) or access instructions
  • Access credentials or login information (if applicable)

Delivery is typically completed within minutes of purchase confirmation.

Email Requirements

To ensure successful delivery of your digital products:

  • Provide a valid, active email address at checkout
  • Check your email inbox (including spam/junk folders) after purchase
  • Ensure your email provider allows emails from our domain
  • Add our email address to your contacts to prevent filtering

Important: You are responsible for providing a correct email address. We are not responsible for delivery failures due to incorrect email addresses, full inboxes, or email filtering settings.

Delivery Timeframe

Digital products are delivered immediately upon payment confirmation, typically within 5-10 minutes. In rare cases, delivery may be delayed up to 24 hours due to:

  • Payment verification processes
  • Technical issues with email delivery
  • Security or fraud prevention reviews

If You Don't Receive Your Product

If you have not received your digital product within 24 hours of purchase:

  • Check your spam, junk, and promotions folders
  • Verify you used the correct email address at checkout
  • Check your account dashboard on our website (if applicable)
  • Contact our support team with your order number

We will resend your product or provide alternative access methods.

Download Access Period

Download links and access credentials remain active for a limited time (typically 30 days from purchase). It is your responsibility to:

  • Download your products promptly
  • Save products to your personal storage
  • Make backups of your digital products

After the access period expires, we may provide re-access at our discretion but are not obligated to do so.

No Physical Shipping

We do not offer physical shipping or mailing services under any circumstances. All products are digital only. Do not expect to receive any physical items, CDs, DVDs, USB drives, or printed materials.

International Availability

Because our products are delivered digitally, they are available worldwide to any customer with internet access and a valid email address. There are no geographical restrictions or international shipping delays.

Lost or Deleted Products

If you lose, delete, or cannot access your purchased digital products after successful delivery, please contact our support team. We may provide re-access at our discretion, but this is a courtesy and not a guarantee. You are responsible for maintaining your own copies and backups.

Technical Requirements

It is your responsibility to ensure you have:

  • A working email account
  • Internet connection for downloading products
  • Sufficient storage space for downloaded files
  • Compatible devices and software to use the products

Contact Information

If you have questions about delivery or need assistance accessing your products, please contact us at:

Heaven Sent INC 
DBA Rise with Brittnie

hello@brittniestorm.com